Refund policy

We value our returning customers! For any return inquiries, you can call or WhatsApp us at +971 50 56 42 062.

Return Period
We offer a 7-day return policy. You have 7 days from the date you receive your item to request a return.

Return Eligibility
To be eligible, your item must:

  • Be in the same condition as when you received it

  • Be unworn or unused, with all tags attached

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Return
To initiate a return, contact us at info@gentlemenx.com ,Once your return is approved, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your item

Items sent without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-Returnable Items
The following cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care products (beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you are unsure about a specific item.

Exchanges
The quickest way to get what you want is to return your item and make a separate purchase for the replacement.

Refunds
Once we receive and inspect your return, we’ll notify you about your refund approval. Approved refunds are issued automatically to your original payment method. Please note that your bank or credit card company may take some time to process the refund.

Contact Us
For any return questions or assistance, you can call or WhatsApp us at

+971 50 56 42 062 or email info@gentlemenx.com We’re here to help!